Privacy policy
Privacy Policy for Candour Sdn. Bhd. Shopify Store
Last Updated: 11 Nov 2024
1. Introduction
Candour Sdn. Bhd. (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers. This Privacy Policy describes how we collect, use, and protect your information when you visit our Shopify store.
2. Information We Collect
When you visit or make a purchase from our Shopify store, we collect the following types of information:
• Personal Information: Includes your name, email address, billing and shipping addresses, phone number, and payment details.
• Order Information: Information related to your purchases, including order history, items purchased, and shipping information.
• Device Information: Data such as your IP address, browser type, and device identifiers that we collect through cookies and similar technologies.
• Usage Information: Information on how you interact with our store, including pages visited, products viewed, and referral sources.
3. How We Use Your Information
We use the information collected for the following purposes:
• Order Fulfillment: To process and fulfill orders, manage payments, and communicate order status.
• Customer Support: To respond to customer inquiries, provide support, and improve our services.
• Marketing and Promotions: To send you promotional offers, updates, and marketing communications (only with your consent).
• Analytics and Personalization: To understand customer behavior, preferences, and improve our store’s functionality.
4. Sharing Your Information
We may share your information with trusted third parties to provide our services:
• Shopify: Our eCommerce platform that processes your orders.
• Payment Processors: To process payment transactions securely.
• Shipping Providers: To facilitate product deliveries.
• Service Providers: For email marketing, data analysis, and store improvements.
We do not sell or rent your personal information to third parties.
5. Cookies and Tracking Technologies
Our store uses cookies to improve your shopping experience and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our store.
6. Security of Your Information
We implement security measures to protect your information from unauthorized access, loss, or misuse. Sensitive information such as payment details is encrypted and securely processed by Shopify and our payment providers.
7. Your Rights
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict how we use your information. To exercise these rights, please contact us.
8. Data Retention
We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
9. Changes to this Privacy Policy
We may update this Privacy Policy periodically. We encourage you to review it regularly to stay informed of any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Candour Sdn. Bhd.
Email: candour.sb@gmail.com
Phone: +6016-4657781
Address: 18, Jalan 19/1, Seksyen 19, 46300 Petaling Jaya, Selangor