Terms of service
Terms and Conditions for Candour Sdn. Bhd. Shopify Store
Welcome to the Candour Sdn. Bhd. Shopify store. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully.
1. General Information
These Terms and Conditions (“Terms”) apply to all users of this website, including browsers, vendors, customers, merchants, and contributors. The website is owned and operated by Candour Sdn. Bhd. (“we,” “us,” “our”).
2. Use of the Website
By using our website, you agree to:
• Not misuse our site or services (e.g., hacking, spreading viruses).
• Provide accurate and up-to-date personal information for order processing.
• Respect the intellectual property rights related to content displayed on our website.
We reserve the right to deny access to our services if you violate any of these terms.
3. Products and Services
• Product Descriptions: We strive to ensure accuracy in our product descriptions, images, and pricing. However, we do not guarantee that all information is error-free. In case of an error, we will notify you before proceeding with your order.
• Availability: Product availability may vary, and we reserve the right to discontinue or limit quantities of any product.
4. Orders and Payments
• Order Acceptance: Upon placing an order, you will receive an order confirmation via email. This confirmation does not guarantee acceptance of your order, as we reserve the right to cancel or limit orders at our discretion.
• Payment: All prices are listed in Ringgit Malaysia and include applicable taxes. We accept various payment methods through Shopify’s secure payment gateway.
• Cancellation: Orders may be canceled by contacting us before the order is shipped. Once an order is shipped, it cannot be canceled.
5. Shipping and Delivery
• Shipping Methods: We ship using reliable carriers, and delivery times are estimates. We are not responsible for delays due to carrier services or unforeseen circumstances.
• Shipping Fees: Shipping fees vary depending on location and order size and will be calculated at checkout.
• International Shipping: Customs duties and taxes may apply for international orders, and these charges are the responsibility of the customer.
6. Returns and Refunds
• Return Policy: We accept returns within 7 days of receipt for unused items in their original packaging. Contact us at candour.sb@gmail.com to initiate a return.
• Refunds: Refunds will be issued to the original payment method after the returned items are inspected and approved.
• Exchanges: Exchanges are subject to stock availability and must comply with the return policy guidelines.
7. Intellectual Property
All content on our website, including text, images, graphics, and logos, is the intellectual property of Candour Sdn. Bhd. and may not be reproduced, distributed, or used without our written permission.
8. Privacy Policy
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using our site, you consent to our privacy practices.
9. Limitation of Liability
• No Warranty: Our products and services are provided “as is” without any warranty, express or implied.
• Limitation: Candour Sdn. Bhd. is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
• Maximum Liability: Our liability for any claim will be limited to the amount paid by the customer for the product or service in question.
10. Governing Law
These Terms are governed by the laws of Malaysia, without regard to its conflict of law principles. Any disputes arising from these Terms will be resolved exclusively within the jurisdiction of Malaysian Courts.
11. Changes to Terms and Conditions
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and continued use of our site constitutes acceptance of such changes.
12. Contact Us
If you have questions or concerns about these Terms, please contact us at:
Candour Sdn. Bhd.
Email: candour.sb@gmail.com
Phone: +6016-4657781
Address: 18, Jalan 19/1, Seksyen 19, 46300 Petaling Jaya, Selangor